Reviews

I contacted Trane for a heating/cooling solution and this company was part of their list of authorized dealers. I had used the others and decided to try someone new. I am extremely glad that I did! They are awesome!

Josh, our technician on site, was awesome. Professional and fast. We will call on him/them again. Grayson came out today as we had a problem that popped up after the first visit. He was kind, fast, and smart. From the person on the phone to Grayson's visit the experience was tops.

I highly recommend this company. I don’t normally write reviews, but All American has been so great to work with that i really want to support them. I started using All American when I bought my house 4 years ago. The previous owner recommended them because the house had a very old system and they had been keeping it working for years. They never tried to push a new system on me, like other companies, but respected my need to get the most life out of the old system. When I came time to get a new system, they were easy to work with, fast, and professional and the price was very competitive. I signed up for the regular service and they are pleasantly persistent when I fail to respond. The woman who calls (I can’t think of her name) is SO nice and really knows how to create a good working relationship with their clients.

All-American have been looking after our HVAC for many years, and we feel taken care of! When our upstairs system stopped working recently, in a week of 90F weather, we had an engineer at the house within a couple of hours. The spare part had to be shipped. It arrived earlier than expected, and we were immediately offered an earlier installation. The work was done in a few hours, and we were cool again. Very glad to have a reliable local HVAC company.

I cannot say enough nice things for our experience. Grayson was above and beyond! He was totally on time, very professional and extremely fast in getting us up and going again.

I received a call from reception in advance of my Tech showing up to give me a heads up on the time they would be arriving. She was very pleasant and helped me with some questions. DJ (my Technician) was on time, did a thorough job and was beyond courteous. He was extremely polite and helpful. Great experience. Thank you!

Been using 15 years, always great, skilled, nice staff. Grayson was amazing, kind, courteous, respectful. Ive happily used All American nearly 16 years… great staff and Don- manager is tops. Nancy S Raleigh

I have been a customer of All American since they were just a start up in Raleigh. They are ethical and they actually know what they are doing technically. Although it took time to get the necessary part they provided me with a room air conditioner so that my dogs weren't in distress from the heat. Always excellent in their expertise and attitude.

Just completed free annual maintenance check which was included with my install. Excellent job once again. I high recommend them!

I made a late call for diagnostic service on my AC unit. All American not only was able to fit me into the schedule, but waited when I was running late from work. Jordan the technician was helpful and explained everything he was doing. I've had pleasant interactions with both the call service person and technician. I would definitely consider using them again.

My service person was on time and notes the problem shortly after arriving. He you told me everything that he was doing. She was knowledgeable and very efficient. Great service from this young man.

Moved into a new build home and ran into a few issues as can be typical with new builds. The project manager put me in touch with the plumbing division of All American Heating & Air Conditioning and these guys were incredible. They showed up quickly and worked feverishly to correct the problem working well into the night until they were satisfied my drainage issue was resolved. They returned the next day in daylight to address from the street and make sure the construction debris and rocks were cleared. Not only that, Gabriela kept me informed of the status and actions needed and has continued to follow up with me to ensure everything is working properly. It’s been a long time since I worked with a company with such dedication and focus on customer experience and service. The guys who worked on my house are a true asset to this company.

We used All American Heating and Air in 2021 to install our new Trane system. The sales process and installation was great. Today we had an issue when the system suddenly stopped cooling. I called around 3:00 on a Friday and the tech was out to unclog our drain line within an hour and a half! Jonathan was prompt and professional and was able to complete the repair quickly. We really appreciate the quality of service they offer and how prompt they are for their customers.

Communication with the company was convenient (text) and then call in AM. received service call quickly on a Saturday. Justin was professional and courteous. He was able to get my two compressors mrs working in a short time. Thank you for your help.

The technicians always deliver great service. I have never had any issues and they are always so professional. Justin did a great job and was a pleasure to work with, especially when he had to pivot and use an alternative solution which worked out fine in the end.

HVAC technician Steve was prompt and very professional and very thorough. He addressed my concerns and invested a great deal of time checking out two systems as part of annual maintenance. He mentioned one potential future weakness that may need to be addressed in the near future. So far, very pleased with the service.

Grayson is awesome. Setting up my service was a walk in the park with Aggie and I hope i get her name correct, Natalie. Then comes Grayson. Most profession, very thorough. Found things that should have been handled long before it was our house, not the unit, instead duct work and drainage. We are on a slab so we feel better now that we aren't likely to be replacing ceilings and walls. BEST IN RALEIGH, in our book and we have gone through several.

All American is top notch! We have used them for years and always appreciative their thorough service. Mark Anthony was here today, and did a thorough inspection oft our systems. In addition, he recommended some steps to take to make our units more efficient. Mark was professional, knowledgeable, and friendly! Thanks, Mark!

All American Heating & Air. I am very pleased with this company. They offer a yearly membership program at a reasonable cost with a 2 X a year system maintenance and discounts on service calls. Friendly service all around. Natalie is awesome as coordinator, everything from setting up a new membership contract to service appointments. AAH&A is upfront on costs, I have never experience shock pricing for work preformed by them. I recommend this company to everyone. No longer do I get the feeling of being used after having used an A/C repair company. Thank you for being an honest company!

AA Team was very professional. The service executive was friendly and pleasant to work with. He tries his level best to find the root cause of the issue. We could fix one fan completely. He managed to fix the second one to the best he can. I would recommend him definitely