Reviews

I have been using this company for a year and a half. From the front office to the service techs, these guys are awesome! Natalie in the front office has always been wonderful. I have worked with a few different techs and the most recent being Lex who was the best yet. This team is very professional, responsive, and informative. Since day one they have always been honest, keeping our best interest in mind. I pay for the one year service contract and I will say it is very worth it. Just a great group of people!

Just want you to know that my tech, Harrison is the best! Very technically competent, courteous and through in his work. Thank you.

I wrote a positive review about All American approximately a year ago after they replaced my HCAC system. Once again they exceeded my expectations. We came home after an extended vacation to discover that our CAC was not working. I called the service number late on a Friday afternoon and spoke to Aggie, the owner’s wife. She was polite and sympathetic to our situation because my four month old granddaughter was at our home. All the service men were booked for the night but she somehow arranged to have Emilio arrive at our home at 8:00 PM. He was efficient and quickly analyzed the issue and repaired the CAC. I have a maintenance agreement so the service call was less than $50! The bonus was that the faulty capacitor, which is a $179 part, did not cost me anything because it was covered under my equipment warranty. I received a text from Aggie the next day inquiring whether my CAC was functioning properly. Who does that? This company is great because of its attention to detail with installations and its very impressive customer service. I would never use anyone else.

I called All-American about noon on the Friday before the start of 4th of July weekend. Our AC had been out for the last 24 hours or so and it was getting hot. I was hoping they could get me scheduled sometime in the next day or two. But they said they would be out yet that afternoon, and within three hours Jordan gave a call and said he was on his way. A half hour of work time and things cooling down well. Sure appreciate the quick and good work.

We've been using All American for over 10 years now. Their service is always professional and their prices are fair. Our AC went out, of course, on July 4th. We called their emergency line and about half an hour later, the technician was at the house and had resolved the issue. We've never been disappointed with All American and recommend them every chance we get.

I highly recommend this company. I don’t normally write reviews, but All American has been so great to work with that i really want to support them. I started using All American when I bought my house 4 years ago. The previous owner recommended them because the house had a very old system and they had been keeping it working for years. They never tried to push a new system on me, like other companies, but respected my need to get the most life out of the old system. When I came time to get a new system, they were easy to work with, fast, and professional and the price was very competitive. I signed up for the regular service and they are pleasantly persistent when I fail to respond. The woman who calls (I can’t think of her name) is SO nice and really knows how to create a good working relationship with their clients.

We’ve been using All American Heating & Air since the summer of 2020. They installed a new HVAC system and ducts for our home’s new addition and existing house renovation. We also have utilized their bi-annual maintenance service and have been very happy with all of their services. Lex was here today for scheduled maintenance and he was on time, provided great customer service, explained everything he was doing, reset our thermostats, and was very patient with our questions. We are highly satisfied with All American and most definitely would recommend.

All-American have been looking after our HVAC for many years, and we feel taken care of! When our upstairs system stopped working recently, in a week of 90F weather, we had an engineer at the house within a couple of hours. The spare part had to be shipped. It arrived earlier than expected, and we were immediately offered an earlier installation. The work was done in a few hours, and we were cool again. Very glad to have a reliable local HVAC company.

Technician was running early and called ahead of time. He was thorough in going over our HVAC and took some time to explain what he was checking. It's amazing how dirty those exterior cooling coils get in a year! The maintenance call was part of our service plan so no charge for this particular service. I've been very pleased with All American Heating and Air.

Just used this company for the first time. I'll definitely use them again. Our gas heat stopped working two days before the temperatures were supposed to drop into the single digits. Grayson arrived right on time and promptly diagnosed the problem as being the burners and recommended replacing them rather than try to clean them. I agreed with his diagnosis since the cold weather was approaching. Although he didn't have the replacement burners on hand, he located some at another facility, drove over, picked them up, and was back in a little over an hour. He quickly replaced the burners and had the heat back on in no time. Grayson and his helper were both friendly, courteous, and knowledgeable.

We purchased our fist HVAC system in 2019, for the upstairs, from All American Heating & Air. It has been a great experience for us. From sales, installation, maintenance and the office staff - they are the most professional team we have encountered in years.Two months ago we now replaced the downstairs HVAC system with All American Heating & Air. With their competitive pricing, our satisfying experience, and their exemplary team supporting us, we know we made the right choice again. We know they will be here for us if we encounter any problems in the future! One less worry.... Gary & Karen

AA Team was very professional. The service executive was friendly and pleasant to work with. He tries his level best to find the root cause of the issue. We could fix one fan completely. He managed to fix the second one to the best he can. I would recommend him definitely

Had our A/C go out on a Sunday and called and they had a tech here in less than an hour. They are always prompt and a great value for their maintenance plan. I highly recommend All American for all your HVAC needs.

Been using 15 years, always great, skilled, nice staff. Grayson was amazing, kind, courteous, respectful. Ive happily used All American nearly 16 years… great staff and Don- manager is tops. Nancy S Raleigh

I am so glad I found All American Heating & Air. They came out at the last minute, assessed the situation and corrected issues that another competitor made. Rates were reasonable and the technician was knowledgeable and professional. I plan on using them again in the near future!

HVAC technician Steve was prompt and very professional and very thorough. He addressed my concerns and invested a great deal of time checking out two systems as part of annual maintenance. He mentioned one potential future weakness that may need to be addressed in the near future. So far, very pleased with the service.

The technician arrived and was very professional. He did the service to our AC quickly and answered all questions. He was respectful with covers on his shoes when he entered our home. Highly recommended!

Melvin and the installation team are amazing. They installed two Trane units at our house and we couldn't be happier. Their attention to detail was particularly impressive - which was echoed by the city inspector that signed off on their work. We'd highly recommend AA Heating and Air.

I have been a customer of All American since they were just a start up in Raleigh. They are ethical and they actually know what they are doing technically. Although it took time to get the necessary part they provided me with a room air conditioner so that my dogs weren't in distress from the heat. Always excellent in their expertise and attitude.

I have been on a maintenance program with All American Heating and Air for a dual heating and air system for the last 4.5 yrs. Prior owner had previously used. I have been extremely pleased with this company. The technicians are always on time and the company is always responsive regardless of the issue and they get it done. The scheduling/billing staff is exceptionally responsive and polite. They aren’t trying to sell you equipment you don’t need like some hvac vendors. This past week when a 3-foot copperhead was found wrapped all inside a Trane heat pump making it unrepairable, they arrived first thing the next morning to install a new one. Impressive performance. I have a home warranty program with another company and even when items would be covered, All American is the only company I trust to diagnose and fix an issue. I highly recommend them. Mitchell W.